At AEROKICK, we stand behind our products and want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Items must be returned within 30 days of delivery.
Products must be unworn, undamaged, and in original packaging with tags attached.
Proof of purchase (order number/email confirmation) is required.
For hygiene and safety reasons, we cannot accept returns of:
Worn or damaged footwear.
Customized or personalized products.
Sale/clearance items (unless defective).
Step 1: Contact our support team at [email protected] within 30 days to initiate your return. Please include your order number and reason for return.
Step 2: We will provide a prepaid return shipping label and instructions. (Note: Original shipping fees are non-refundable).
Step 3: Pack the item securely in its original packaging and attach the return label.
Step 4: Once received and inspected, we will process your refund within 5-7 business days.
Refunds will be issued to the original payment method.
Processing time may vary depending on your bank/payment provider (typically 3-10 business days).
Store credit or exchanges can be arranged upon request.
We offer free exchanges for:
Size exchanges (subject to availability).
Defective or incorrect items received.
International customers are responsible for return shipping costs and custom duties.
Please contact us before returning international orders.
If you receive a damaged or defective product:
Contact us within 7 days of delivery at [email protected].
Provide photos of the item and packaging.
We will ship a replacement immediately or issue a full refund.
Email us at [email protected] or call +1419-805-4320 during business hours (Mon-Fri, 9AM-6PM PST).
We aim to make returns hassle-free because your satisfaction is our priority!
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